Technical Services Manager in ServiceNow



Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

Technical Services Manager in ServiceNow
Miejsce pracy: Katowice

Job purpose is to lead ServiceNow Teams delivering a wide range of ServiceNow services by Fujitsu Global Deliver Center R&D/BAS business area according to specific business contracts.

Technical Services Manager works directly with clients – business, products and projects owners driving a group of assigned development teams on all aspect of service design and delivery. Technical Services Manager provides leadership to team managers and professionals. Concerned with balancing resources across R&D/BAS areas and other Line of Business in order to maximize performance of an area using technical and business expertise to deliver complex products, introduce innovations and maximize efficiency by improving synergy among products/projects.

  • Line management of the team. Implement a development team within structures, processes and the attitude of the employees deliver optimal experiences with service design, service delivery and enable their continuous improvement. Create an environment of trust and respect and reward excellent performance. Take responsibility for hiring, retaining and releasing personnel, training, coaching, and motivating. Provide regular and honest feedback to the team members. Support individual career development by maximizing opportunities to build experience and skills.
  • Technical Expertise. Take responsibility for technical direction of a team members, including implementation planning and allocating tasks to team members. Drive implementation of process / tool improvements. Evaluate technical factors influencing the project, identify and assess risks and provide adequate solutions.
  • Project Management. Ensure the team is delivering the assigned projects on schedule and with agreed level of quality by applying project management methodologies and tools within the assigned project. Plan, implement and close the assigned project on a professional manner. Prepare a structured project definition, cost model, and plan based on the requirements and ensures that all deliverables have clearly defined acceptance criteria. Translating business goals into specific objectives for organization.
  • Profit and loss responsibility. Ensures that assigned contracts are delivered according to all assumptions and also within assigned budget.
  • Customer Focus. Builds a customer centric organization in terms of structures, processes and mindset that delivers best-in-class customer experience and meaningful innovation. Builds personal relationships with customers to understand their needs and to position Fujitsu as trusted advisor. Proactive research for a new customers and projects.
  • Strategy and Vision Responsible for the strategy and choice of development partners, methods, standards, tools to ensure that the customer solution adheres to best practice within the constraints of the development environment (e.g. budget, resources and customer’s preferred modus operandi).  Communicates the vision and strategy of the business, the rationale for change and the potential impact.
  • Innovation. Uses new technologies and methods actively to develop highly competitive products and applications. Analyzing new technology trends to advice teams in case of technical decisions inside running projects.
  • Communication. Ensure cross communication with other teams and departments.
  • Documentation. Provides technical documentation on realized modules / products, following internal standards
  • Maintenance. Provides Back Level maintenance support, including problem solving, for modules belonging to developed products or applications.
  • Lifecycle. Provides development support during lifecycle of modules and products. Is responsible for development of new versions and updates based on defined requirements
  • Mix of service and project management skills
  • Experience in working with a dynamic environment and constantly changing circumstances
  • Minimum 10 years of business experience in service oriented environment
  • Managerial skills record between 3-5 years
  • Strong business awareness
  • Business driven approach
  • Tactical and strategic thinking
  • Strong leadership and interpersonal skills
  • Sound planning and organizational skills
  • Proficiency in the English language
  • Passion for development!
  • ServiceNow experience and certification is a plus

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

  • Line management of the team. Implement a development team within structures, processes and the attitude of the employees deliver optimal experiences with service design, service delivery and enable their continuous improvement. Create an environment of trust and respect and reward excellent performance. Take responsibility for hiring, retaining and releasing personnel, training, coaching, and motivating. Provide regular and honest feedback to the team members. Support individual career development by maximizing opportunities to build experience and skills.
  • Technical Expertise. Take responsibility for technical direction of a team members, including implementation planning and allocating tasks to team members. Drive implementation of process / tool improvements. Evaluate technical factors influencing the project, identify and assess risks and provide adequate solutions.
  • Project Management. Ensure the team is delivering the assigned projects on schedule and with agreed level of quality by applying project management methodologies and tools within the assigned project. Plan, implement and close the assigned project on a professional manner. Prepare a structured project definition, cost model, and plan based on the requirements and ensures that all deliverables have clearly defined acceptance criteria. Translating business goals into specific objectives for organization.
  • Profit and loss responsibility. Ensures that assigned contracts are delivered according to all assumptions and also within assigned budget.
  • Customer Focus. Builds a customer centric organization in terms of structures, processes and mindset that delivers best-in-class customer experience and meaningful innovation. Builds personal relationships with customers to understand their needs and to position Fujitsu as trusted advisor. Proactive research for a new customers and projects.
  • Strategy and Vision Responsible for the strategy and choice of development partners, methods, standards, tools to ensure that the customer solution adheres to best practice within the constraints of the development environment (e.g. budget, resources and customer’s preferred modus operandi).  Communicates the vision and strategy of the business, the rationale for change and the potential impact.
  • Innovation. Uses new technologies and methods actively to develop highly competitive products and applications. Analyzing new technology trends to advice teams in case of technical decisions inside running projects.
  • Communication. Ensure cross communication with other teams and departments.
  • Documentation. Provides technical documentation on realized modules / products, following internal standards
  • Maintenance. Provides Back Level maintenance support, including problem solving, for modules belonging to developed products or applications.
  • Lifecycle. Provides development support during lifecycle of modules and products. Is responsible for development of new versions and updates based on defined requirements
  • Mix of service and project management skills
  • Experience in working with a dynamic environment and constantly changing circumstances
  • Minimum 10 years of business experience in service oriented environment
  • Managerial skills record between 3-5 years
  • Strong business awareness
  • Business driven approach
  • Tactical and strategic thinking
  • Strong leadership and interpersonal skills
  • Sound planning and organizational skills
  • Proficiency in the English language
  • Passion for development!
  • ServiceNow experience and certification is a plus

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland
L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/





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Podobne oferty

05 Czerwca 2021

Przedsiębiorstwo: Fujitsu Technology Solutions Sp. z o.o.

Miejsce pracy: śląskie / Katowice

Line management of the team. Implement a development team within structures, processes and the attitude of the employees deliver optimal experiences with service design, service delivery and enable their continuous improvement. Create an environment of trust and...

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