Customer Service Specialist with Italian

Customer Service Specialist with Italian
Location:Katowice

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands — and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Responsibilities:

  • Ongoing cooperation with the client regarding the implementation of placed orders (status update, correcting errors in the order, updating the date of order fulfillment, etc.,)
  • Work based on a ticket system and e-mails from clients (limited number of telephone contacts, incoming/outgoing calls a week - most e-mail correspondence),
  • Taking orders for products and registering them in the SAP program,
  • Cooperation with the logistics department, distribution in terms of determining the date of order fulfillment, checking inventory,
  • Cooperation with the financial department in the field of issuing and processing invoices for orders,
  • Cooperation with transport service providers in responding to situations related to delays in delivery of the order

Minimum qualifications:

  • Very good knowledge of English and Italian (min. B2)
  • Good communication skills
  • Previous experience in a multinational company
  • Similar experience in positions requiring interaction with end customers
  • Work experience with ERP system is nice to have

What we can offer?

  • Stable job offers - employment contract
  • Free access to our award-winning learning platform
  • Possibility of submitting a request for Private Medical services with Luxmed,
  • Possibility of submitting the request for group life insurance (covered by Genpact)
  • Possibility of submitting the request for Benefit Multisport (co-financed)
  • Additional holidays dependent on your tenure in the Company - up to 4 days per year

 

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

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