Customer service specialist in the automotive industry with German (M/F)
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- Strong communication skills, with a minimum C1 level in German.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems.
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract.
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Fully remote work and training.
Podobne oferty
Przedsiębiorstwo: Concentrix
Miejsce pracy: śląskie / Katowice
Deine Aufgaben: Du nimmst die Anrufe von deutschsprachigen Kunden entgegen, Leistest Hilfe bei Garantieleistungen, Ersatzteilen und kleineren Defekten, Suchst aus der Ferne nach Lösungen (damit der Servicetechniker eine Verschnaufpause einlegen kann), Stimmst...
Przedsiębiorstwo: Concentrix
Miejsce pracy: opolskie / Strzelce Opolskie
Deine Aufgaben: Beantwortung von Kundenfragen per Telefon, Chat und E-Mail. Du bist die Stimme, die unsere Kunden glücklich und informiert hält. Du behältst jede Interaktion, Lösung und Nachbereitung in unserem CRM-System im Auge, damit dir nichts entgeht. Finden...
Przedsiębiorstwo: Concentrix
Miejsce pracy: śląskie / Katowice
Twój zakres obowiązków: Obsługa zapytań klientów przez telefon, czat i e-mail Reprezentowanie klienta - lidera branży motoryzacyjnej, z profesjonalizmem i entuzjazmem Prowadzenie jasnej i dokładnej dokumentacji interakcji z klientami, rozwiązań i działań...
