Praca Piekary Śląskie

Junior Team Leader with German

Miejsce pracy: Katowice

Job description:

Guide a team of call center associates, monitoring both work and attendance to ensure we meet our high standards and legal requirements.
Regularly provide constructive feedback and coaching to help your team meet and exceed performance goals. Your insights will drive their professional growth!
Spot opportunities for improvement and develop actionable plans. Youll be key in implementing changes and, when necessary, making tough decisions.
Ensure we consistently deliver exceptional service, meeting all contractual Key Performance Indicators (KPIs) and financial targets.
Keep your team informed and engaged with clear communication and updates. Your support will help them thrive in their roles.
Use your expertise to handle escalated customer calls, providing the best solutions and support.
Organize team meetings and activities to foster open communication and team spirit. Your leadership will create a supportive and motivated environment.
Stay up-to-date with our processes, policies, and procedures. We encourage ongoing professional development through manager training.
Embody Concentrix values in every action and interaction. Be a champion for your team, promoting a positive and inclusive workplace.

Requirements:

Associates degree in related field with at least 6 months of experience in a similar position.
Previous experience in sales - good to have.
Knowledge of German (level C1) and English (level B2) is essential.
Willingness to work from our office in Katowice according to the German calendar.
Highly motivated individual with skills to develop and coach team members to achieve performance expectations and meeting timelines on deliverable.
Work well under pressure and follow through on items to completion.
Strong communication skills, both written and verbal.
Ability to mentor, coach and provide direction to a team of employees.
Technical knowledge will be an advantage.

We offer:

Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
Access to e-learning platforms.
Employee Assistance Program (psychological, managerial, legal, and financial counselling).
Free language classes.
Interesting events, contests, lotteries, and much more.
Stable full-time employment based on an employment contract.
Work in a modern office at Global Office Park, right in the heart of Katowice.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Junior Team Leader with German