Praca Piekary Śląskie

Team Leader with German

Miejsce pracy: Katowice

Job description:

Supervise and monitor a call center German speaking team, ensuring adherence to attendance and work policies.
Regularly coach team members to meet weekly performance goals.
Address performance issues, create improvement plans, and implement corrective actions as necessary.
Ensure customer service meets contract KPIs and financial targets.
Communicate expectations and updates clearly to the team.
Handle escalated customer calls and provide expertise as needed.
Conduct team meetings for effective communication and feedback.
Stay updated with company procedures and attend manager training sessions.

Requirements:

We offer:

Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
Access to e-learning platforms.
Employee Assistance Program (psychological, managerial, legal, and financial counselling).
Free language classes.
Interesting events, contests, lotteries, and much more.
Stable full-time employment based on an employment contract.
Work in a modern office at Global Office Park, right in the heart of Katowice.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Team Leader with German